Frequently Asked Questions (FAQs)

First, you need to select a plan from the various plans offered with their healthcare benefits by our HMO. Then, you complete the Enrollment Form with required details and a passport photograph, and submit it for processing. Your Membership Identity Card will be delivered within 10 working days.

You are required to take your Membership Identity Card only to access care at your chosen hospital.

Upon registration, the list of enrollees in a given hospital is forwarded to the respective hospital.

NO form of co-payment is made.

NO. You need to see your primary Provider, who will carry out the referral.

Kindly call our Customer Care lines at the back of your Membership ID Card. You can also call 0809 111 1760 or 0811 377 1122. Our call center is open 24/7.

No. However, if referral to another hospital is needed, you will be promptly referred.

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